We are seeking a Senior User Researcher to join our Research Team at Happening, the technology powerhouse behind global online entertainment company Superbet. In this strategic role, you will lead the research strategy and execution understanding necessity of the pillars, partnering closely with product managers and VPs to identify their needs and translate them into actionable horizontal research plans that address both business and customer goals.As a senior team member, you will focus on high-level strategy, stakeholder collaboration, and delivering impactful insights that shape the direction of our products.
We are looking for someone who has:
- 7+ years experience in user research, with a focus on leading strategy research and execution at a senior level.
- Strong expertise in both qualitative and quantitative research methodologies, covering both evaluative and generative research.
- Experience working closely with product leaders and wider teams in a digital product environment.
- Demonstrated ability to turn complex business questions into actionable research plans.
- Exceptional communication skills, with the ability to present findings in a clear and impactful manner to diverse audiences.
- Proficiency with research tools such as Qualtrics, UserTesting, HeyMarvin, or similar platforms.
Bonus points:
- Experience in the online gambling, gaming, or entertainment industry is a plus.
- Familiarity with agile product development practices.
What you'll be doing:
Research strategy & leadership- Own and lead the user research strategy for horizontal studies, ensuring alignment of research outputs with organizational objectives.
- Co create research roadmaps that address business necessity.
- Collaborate with Product Managers and VPs to understand business priorities, define research questions, and translate them into actionable plans.
- Develop and advocate for user-centered insights that inform product design, development, and decision-making.
Execution & oversight
- Conduct high-impact research projects, including qualitative and quantitative studies, to uncover key customer insights.
- Understand how to cluster necessities of different verticals and create strategic research to leverage the business as a whole.
- Understand how to create and track leading indicators of the business tied to the studies.
Stakeholder collaboration
- Act as a trusted partner to product managers and product leaders, fostering stakeholder relationships to ensure constant alignment between the insights team and product.
- Communicate research insights in a compelling way, ensuring they are accessible and actionable for stakeholders.
- Champion a culture of user-centered design within the organization.
Continuous improvement
- Stay informed on the latest user research methodologies, tools, and best practices, incorporating them into your work.
- Contribute to the evolution of the research practice at Superbet, including improving processes and introducing innovative approaches.